Frequently Asked Questions

How long does order processing take?

Orders are usually processed within 1–3 business days.
During peak seasons or new product launches, processing times may be slightly extended.

Is global free shipping really available?

Yes. We offer free worldwide shipping on all orders.
No additional standard shipping fees will be charged at checkout.

What is the estimated delivery time?

Estimated delivery times (excluding processing time):

• United States & Canada: 10–15 business days

• United Kingdom, Australia & New Zealand: 10–15 business days

• Other regions: 10–15 business days

Please note that delays may occur due to customs clearance or local carriers.

How can I track my order?

Once your order has shipped, we will send you a tracking number via email.
You can also track your order directly on our website.

What should I do if my order is delayed?

If your order is delayed beyond the estimated delivery time, please first check the tracking updates.
If the issue persists, contact our customer support team and we’ll be happy to assist you.

What is your return policy?

We offer a 30-day return policy.
Items must be unused and returned in their original packaging.

How do I start a return?

To initiate a return, please contact us via our customer service email or contact page.
Our team will guide you through the return process.

Who pays for return shipping?

If the return is due to a product defect or shipping error, we will cover the return shipping cost.
For other reasons, return shipping is typically the customer’s responsibility.

How long does it take to receive a refund?

After we receive and inspect the returned item, refunds are usually processed within 5–10 business days.

Can I exchange an item instead of receiving a refund?

Yes. If you would like an exchange, please let us know when submitting your return request.
Exchanges are subject to product availability.